Patient/Family & Volunteer Portal

You must be registered with Dragonfly to enter this private portal.

Friends & Family of Pediatric Cancer Patients/Families

Do you know someone under 40 years of age enduring pediatric cancer? If so, thank you for caring about their wellbeing, and for exploring how Dragonfly (and others) might help them.

Please read the Q&A below to learn if the patient/family you know meets our registration requirements.

This page includes downloadable resources that will help you better understand what the patient/family is going through and how you might help.


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  • Guide To Helping Interact With Patients/Families

    This information might help you interact with Dragonfly families. Go Now


Information To Know

Q: How can friends and family help us support the people they know/love?

A: If there is something we can do to give a patient/family a little joy, we would certainly like to try. Respecting the family's right to privacy, please help us better understand the family's likes/dislikes, challenges and celebratory opportunities. With this information, we can utilize our resources to their best advantage, make our efforts more impactful, and even add an element of surprise.


Q: Who does Dragonfly help?

A: In addition to enhancing quality-of-life programs in partner hospitals' oncology and hematology departments, Dragonfly also offers outpatient programs, services and facilities to registered Dragonfly families. Our patients range in age from birth to age 40. A "dragonfly family" includes the patient and their siblings/offspring, as well parent(s), spouse and caregiver.

Q: How do patients/families register with Dragonfly?

A: Social workers at partner hospitals participating in our Care Bag Program provide eligible pediatric cancer and bone marrow transplant patients with a bag of essential items and a simple Dragonfly Family Registration Form to complete at their convenience. Patients/caregivers who are eligible for outpatient support and who are interested in becoming a Dragonfly family must complete the form and return it to their social worker for processing. With verification from the partner hospital, patients and those in survivorship may register with Dragonfly until they are five (5) years post treatment.

Q: Do you serve patients affected by other illnesses or challenges?

A: Unfortunately, Dragonfly families are often followed by more than one dark cloud. We do what we can, when we can, as often as we can to support individual family members in their time of crisis. However, our mission prevents us from registering patients who do not have cancer or bone marrow transplants.

Q: What information is collected as part of Dragonfly’s registration process?

A: Dragonfly’s Registration Form asks for family members’ names, ages, interests and activities, as well as the family’s contact information. We also ask about the patient’s diagnosis and challenges. Additional questions help Dragonfly understand what brings the family comfort and joy. The information we collect helps Dragonfly identify smile-worthy distractions and memory-making opportunities, prioritize and utilize resources effectively, and understand the family as individuals and as a collective.

Q: What happens once a registration form is submitted back to The Dragonfly Foundation?

A: Once we receive the family's registration form from the hospital, a Dragonfly representative will make a personal phone call to the family to introduce the organization, review information received, to explain our event notification system and private event portal, and to offer access to our private online community. Dragonfly will then send the family a welcome package of gifts. From there, we try to involve the entire family in our activities, programs, and ongoing gift giving, as often as we can.


Q: What is the best way to reach someone at The Dragonfly Foundation?

A: We are available by phone, email, or social media post. Our main number is (513)494-6474 and our email is [email protected]. You can also message us on Facebook and Twitter. A Dragonfly representative will get back to you as quickly as possible.