Ticketing Policy & Expectations

The Dragonfly provides multiple weekly event opportunities that appeal to a broad range of ages, interests, and situations. We prefer you use our portal to register your interest in attending events. If you do not have access to a computer, please call us at 513/494-6474.

Likewise, we strive to provide joy to patients through our gifting program.

Our ticket and gifting distribution system is not a raffle. We consider a number of factors when reviewing each request or situation:

  • Date of diagnosis/registration
  • Health status, crisis situations and/or special circumstances (Please note this information when registering)
  • Events:
    • Number of available tickets
    • Number of tickets needed
    • Total number of patient events attended over time
    • Date of last event attended
    • Types of events previously attended
  • Compliance with Ticketing & Gifting Policy & Expectations
  • Available resources

Current patients in active treatment and patients/families in emotional/physical crisis are our first priority. Our ability to provide support depends upon the resources we have available. For example, last minute tickets often become available, so please register if there is an event that you/your family are interested in attending.

Dragonfly families MUST follow our Ticketing & Gifting Policy & Expectations.

Please let us know if you have any questions.

TICKETING & GIFTING POLICY & EXPECTATIONS

Q: How do I register my interest in attending an event?

A:  The best way to register for an event is through our Dragonfly Family Portal at www.dragonfly.org. Your account is created with your email address upon registering with The Dragonfly Foundation. Please remember that registering your interest in attending an event does not guarantee attendance. Please make notes about any special circumstances when making a ticket request.

If you are unable to register online, you can email Hannah at h.sliger@dragonfly.org or call the Landing at 513-494-6474

Q: How does Dragonfly choose who receives tickets?

A:  The ticket distribution system is not a raffle. We take many factors into account when reviewing requests, including: the number of tickets available and requested, the patient’s physical and emotional wellness, the number and types of events the patient/family has attended, and other special circumstances that may be occurring.

Current patients in active treatment are our first priority. Our ability to accommodate ticket requests depends upon the number of tickets we have available.

Q: Who can attend an event with my Dragonfly?

A:  Only immediate family members are allowed to attend events, unless there are special circumstances, or additional tickets available. In every case, Dragonfly must approve such requests in advance. Please make note of all attendees in your event registration.

Q: Can my Dragonfly attend an event without a parent/guardian?

A:  Dragonflies under the age of 18 must be accompanied by a parent/guardian. If they are 18 or older, they can attend without a parent/guardian. If this is the case, they may only take one guest that is not a part of their immediate family.

Q: Does my Dragonfly have to attend an event in order for us to receive tickets?

A:  Not always. We understand that some events are geared towards an older audience and may not be suitable for young Dragonflies. We also understand that sometimes the patient may not be able to attend, but the siblings would still benefit from getting to attend the event. If your dragonfly patient will not be attending, please make note of this in your registration. Our primary objective is to offer to tickets to patients first, but we will make every effort to meet special requests.

Q: What do I do if someone in my family can no longer attend an event leaving me with an extra ticket?

A:  Dragonfly must be notified if someone in the family is unable to attend the event. We must be given the option to allow another patient and their family to attend, in case there is a critical, last minute need. Please also be aware that we maintain a backup list of families who wish to attend each event. To return tickets, please contact Hannah at 513-800-7626 or h.sliger@dragonfly.org.

Q: Can I give my tickets away or sell them if my family decides not to attend?

A:  Tickets cannot be given away or sold under any circumstances as there might be other families who have registered their interest in attending the event and may be on our backup list.

Q: What do I do if I am running late to meet a Ticket Distributer with my tickets?

A:  If meeting a Ticket Distributer to receive tickets, attendees must arrive promptly at the agreed upon meeting time to receive their tickets Whether it is a Dragonfly family or volunteer, please be considerate and respectful of their time and support. If you will be late, please call the distributer as soon as possible so they can plan ahead.

Q: What do I do if the event is cancelled?

A:  In the event of a cancellation, Dragonfly will make an effort to give your family priority status at the next available opportunity. We will not be held responsible if tickets are lost or stolen, or if the event is cancelled.

Q: Do items in the suites belong to The Dragonfly Foundation?

A:  Items in the suite or event venue do not belong to The Dragonfly Foundation. Removal of these items is considered theft. Please remember that you are guests of our organization and, more importantly, of our sponsors.

Q: What type of behavior is expected at Dragonfly Events?

A:  Appropriate behavior and respect for event surroundings and attendees is expected and required at all times. Please refrain from any disruptive or rude behaviors, inappropriate language, and/or damage or theft. Dragonfly is considered a guest of the various event venues, so please be respectful and represent the foundation well.